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For our clients who have customers who want to be able to make a payment 24x7 and know that it was processed, FirsTech offers an automated phone payment solution.

FirsTech has implemented a state-of-the art automated telephone system, to provide an Interactive Voice Response (IVR) solution as a standalone system or as an extension of our other capabilities.  The system not only handles inbound customer calls but performs outbound automated calls. With custom scripts and options available, each solution provided is built to our clients specifications.

Provides a safe and efficient option to collect receivables more easily and faster from your customer - accelerating cash receipt and working capital optimization.

  • Allows those customers who like to have the convenience of paying anytime, anywhere a payment option that appeals to them - leading to enhanced customer satisfaction and customer loyalty
  • Real time transaction detail is available - reducing costs associated with premature customer service shut-offs and costly reconnects
  • Payment data is transmitted and posted in real time - improving cash flow
  • Payment activity can be researched online in seconds - creating process efficiencies

Clients experience improved operational efficiency through provision of a convenient payment method, without needing to commit internal resources. 

  • Accelerated cash receipt resulting in DSO reduction and working capital optimization
  • Improved operational efficiency through provision of a convenient payment method, without needing to commit internal resources. 
  • Enhanced customer satisfaction through provision of their desired payment option
  • Faster response to exception items enabled by improved research capability
  • Lower payment processing costs
  • Increased efficiency and reduced integration costs - through FirsTech's one link, one file exchange!

FirsTech provides the business link to provide seamless payment/IVR integration to ensure payment activity is visible real-time.

  • Multi-language IVR available
  • IVR interface and call flows are completely customizable
  • Voice talent can be provided by Client or by FirsTech based on Client's preference
  • Automatic speech recognition functionality

Providing more payment options; Accelerating cash; Reducing internal costs; Taking customer satisfaction to a new level; Negating process inefficiencies; Eliminating security risk; Reinforcing your market leadership.

FirsTech is your Partner to business success!

  • FirsTech offers a comprehensive suite of payment processing solutions to cater to every need - both yours and your customers
  • Options are available to customize the site to the Client's exact technical specification and have the look and feel of the Client's website
  • Our customized and personal level of service ensures rapid turn-around timeframes for requests
  • System security options are fully customizable
  • Funds are secure as all processed funds are delivered directly to Client's account in real-time
  • All support personnel are local and fully accessible 24/7
  • FirsTech provides over 27 years of experience in providing Clients with best-practice expertise both in regard to what works well and pit-falls to avoid
  • We are a leader in new technology solutions that meet market demands by virtue of our dedication of gathering our Clients' input into the product development roadmap

Solutions for Flexibility and Convenience

Many customers want the flexibility and convenience of paying wherever they are. FirsTech supports Walk-in payments, enables our clients' Customer Service Representatives to take payments over the phone or through an IVR. And, for the ultimate convenience, with Direct Debit, monies are withdrawn automatically from the customer account.

Ready to be more profitable?

Watch how FirsTech solutions can benefit your business