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For those customers who would prefer to call customer service in order to ensure their payment is captured timely, FirsTech offers our client's a straightforward way to allow their customer service representatives (CSRs) to accept payments.  

FirsTech's customer service payments solution is an easy-to-use system enabling CSRs to accept eChecks or credit card payments over the phone. To process a payment, the CSR enters the payer's billing account information and their bank or credit card information. Authorization is obtained from the payer and the payment is processed. There is no software to purchase or install and no licensing fees to pay. All you need is an internet connection.

Allows those customers who like to have a high-touch experience, a payment option that appeals to them - leading to enhanced customer satisfaction and customer loyalty.

  • Provides a safe and efficient option to collect receivables more easily and faster from your customer - accelerating cash receipt and working capital optimization
  • Creates opportunity to address past due accounts while on the phone - improving collections
  • Real time transaction detail is available - reducing costs associated with premature customer service shut-offs and costly reconnects
  • CSRs can promote new product and service offerings while engaged with the customer - promoting increased revenue
  • Payment data is transmitted and posted in real time - improving cash flow
  • Payment Activity can be researched online in seconds - creating process efficiencies

Cash receipt is accelerated resulting in DSO reduction and working capital optimization while providing greater visibility to exception items.

  • Accelerated cash receipt resulting in DSO reduction and working capital optimization
  • Improved operational efficiency by eliminating manual effort and reallocating resources
  • Customer data and payment information is retained securely and in a compliant manner
  • Enhanced customer satisfaction through provision of their desired payment option
  • Faster response to exception items enabled by improved research capability
  • Lower payment processing costs
  • Increased efficiency and reduced integration costs - through FirsTech's one link, one file exchange!!

CSR access is provided to a web based platform for payment processing.  No software to purchase or install and no licensing fees to pay.

  • System security and user access is fully customizable to meet the client's needs
  • The client controls user access - a useful audit and compliance tool
  • Payment processing occurs in real time
  • Customizable payment history and reporting products are available for viewing and printing via a secure online access point

Providing more payment options; Accelerating cash; Reducing internal costs; Taking customer satisfaction to a new level; Negating process inefficiencies; Eliminating security risk; Reinforcing your market leadership.

FirsTech is your Partner to business success!

  • FirsTech offers a comprehensive suite of payment processing solutions to cater to every need - both yours and your customers
  • Options are available to customize the site to the client's exact technical specification and have the look and feel of the client's website
  • Our customized and personal level of service ensures rapid turn-around timeframes for requests
  • System security options are fully customizable
  • Funds are secure as all processed funds are delivered directly to client's account in real-time
  • All support personnel are local and fully accessible 24/7
  • FirsTech provides 30 years of experience in providing clients with best-practice expertise both in regard to what works well and pit-falls to avoid
  • We are a leader in new technology solutions that meet market demands by virtue of our dedication of gathering our clients' input into the product development roadmap

Solutions for Flexibility and Convenience

Many customers want the flexibility and convenience of paying wherever they are. FirsTech supports Walk-in payments, enables our clients' Customer Service Representatives to take payments over the phone or through an IVR. And, for the ultimate convenience, with Direct Debit, monies are withdrawn automatically from the customer account.

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Watch how FirsTech solutions can benefit your business