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For our clients who have customers that don't want to have to think about their payments, or clients who have situations where they want to enforce automatic payment as a term of granting credit, FirsTech provides a direct debit solution.

Direct debit provides a safe and easy way to electronically debit the customer's bank account each month at minimal cost.  By signing up for direct debit, the customer authorizes the company to debit payments from their checking and/or savings accounts.  Each month, FirsTech processes the customer direct payments and credits the client's receivables account with the total amount of direct debit transactions. Credits are received on the same date the transactions are debited from the customer accounts.

Direct knowledge of payment timing increases forecasting accuracy since the payment is ensured to be received on the due date.

  • Provides a safe and efficient option to collect receivables more easily and faster from your customer - accelerating cash receipt and working capital optimization
  • Enables enforcement of automatic payment as a stipulation for extending credit to a customer - reducing credit exposure
  • Payment data is transmitted and posted in real time - improving cash flow
  • Payment activity can be researched online in seconds - creating process efficiencies
  • Real time transaction detail is available - reducing costs associated with premature customer service shut-offs and costly reconnects

Client's experience enhanced customer satisfaction through provision of the customer's desired payment option and accelerate receipt of cash in the process.

  • Accelerated cash receipt resulting in DSO reduction and working capital optimization
  • Improved operational efficiency by eliminating manual effort and reallocating  resources
  • Customer data and payment information is retained securely and in a compliant manner
  • Reduced risk exposure by enforcing automatic payment
  • Enhanced customer satisfaction through provision of their desired payment option
  • Archived and current information is available for quick and easy research opportunities
  • Faster response to exception items enabled by improved research capability
  • Lower payment processing costs
  • Increased efficiency and reduced integration costs - through FirsTech's one link, one file exchange!

Since the direct debit agreement is presented electronically capturing an electronic authorization, the need for a paper is eliminated from the on-set of the process.

  • Payment fields for the actual payment being processed are fully customizable
  • Access is web based so there is no software to purchase or install and no licensing fees to pay
  • System security and user access is fully customizable to meet the client's needs and controlled by the client
  • Client has the option to opt to have their customers maintain their billing information so that resources can be reallocated
  • Customizable payment history and reporting products are available for viewing and printing via a secure online access point
  • Time frame for archived data is customizable
  • Reporting and research functionality is customizable and available for an agreed upon period of time

Providing more payment options; Accelerating cash; Reducing internal costs; Taking customer satisfaction to a new level; Negating process inefficiencies; Eliminating security risk; Reinforcing your market leadership.

FirsTech is your Partner for business success!

  • FirsTech offers a comprehensive suite of payment processing solutions to cater to every need - both yours and your customers
  • Options are available to customize the site to the Client's exact technical specification and have the look and feel of the client's website
  • Our customized and personal level of service ensures rapid turn-around timeframes for requests
  • System security options are fully customizable
  • Funds are secure as all processed funds are delivered directly to Client's account in real-time
  • All support personnel are local and fully accessible 24/7
  • Firstech provides over 27 years of experience in providing clients with best-practice expertise both in regard to what works well and pit-falls to avoid
  • We are a leader in new technology solutions that meet market demands by virtue of our dedication of gathering our clients' input into the product development roadmap

Solutions for Flexibility and Convenience

Many customers want the flexibility and convenience of paying wherever they are. FirsTech supports Walk-in payments, enables our clients' Customer Service Representatives to take payments over the phone or through an IVR. And, for the ultimate convenience, with Direct Debit, monies are withdrawn automatically from the customer account.

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